We use both US Mail and UPS. Both have tracking available for the USA. You will receive shipping confirmation with a tracking number once your order is shipped.
You must select the shipping method and features that you require and that price will be applied to your order. International orders must be shipped by US Mail.
As we are located in the USA, all shipments going to other countries are subject to Border Inspections which may affect shipping times. Therefore, we cannot guarantee shipping times. Tracking numbers are available upon request.
Should you receive a product that is defective in manufacture it may be replaced at the discretion of Willow Leaf Studio.